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Customer Service

Have a question about an order you have placed?  View our frequently asked questions, if you don't find the answer you are looking for contact us via phone or our online contact form and we will get back to you as soon as possible.

 Phone: (562) 949-0455
Fax: (562) 949-0595

 
Greg Mark  - greg@controlcables.com
Ed Miller  - ed@controlcables.com
Vic Mark   -  vic@controlcables.com


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Shipping
Most ground orders are shipped UPS ground within 1 to 2 business days after your order is submitted, not including custom orders. Our shipping fees include handling as well as packaging costs.  We advise you to group your items in one order.  We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.  All packages are insured to the value of the order placed, and packed securely and well protected.

Expedited Orders (Next Day Air & 2-Day Air)
Orders with priority shipping will be processed on the same day if received by 11AM PST (excludes weekends and holidays). Priority shipping options for custom orders applies to transit time only. Production time cannot be expedited.

Saturday delivery can be arranged for Next Day orders shipping out on Friday by contacting Customer Service via phone. There will be a $16 upgrade fee applied to your order for this service.

APO/FPO/DPO
Orders shipping to PO Boxes and APO/FPO/DPO addresses will be sent via the United States Postal Service.

Returns Policy (No Returns After 30 Days)
It's your responsibility to inspect your package and parts immediately upon receipt.  It's also your responsibility to determine if you have received the correct parts and that they are undamaged from transportation. Product damaged in transportation must be reported immediately and the original packaging must be kept for inspection.  Report all shortages or damage to customer service immediately of receiving your order.  We only accept returns on new product. Special orders or custom orders cannot be returned.  Parts that are in used condition such as; scratched, bruised, marred, bolt scarred, painted, rusty, or any type of wear cannot be returned. Returns must be accompanied with a copy of the original invoice and an RGA#. Call customer service to obtain an RGA#.  Restocking fees may apply.  Refunds are issued within 1-2 days of the product being received.

 

 



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